We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, unaltered, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at tracy@goddesscopper.com. Returns must be sent to: Goddess Copper, 608 Main St #22, Scott City, Missouri 63780.
Return Shipping: We provide a free return shipping label. Once your return is accepted, we'll email you the label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at tracy@goddesscopper.com.
Swimwear Returns
For hygiene reasons, all swimwear must be tried on over underwear. Items must be returned with the hygiene liner intact, unworn, and with all original tags attached. Swimwear returned without the hygiene liner or showing signs of wear will not be accepted.
Jewelry & Earring Returns
For hygiene reasons, earrings and pierced jewelry are final sale and cannot be returned or exchanged. All other jewelry may be returned within 30 days in unworn condition with original packaging.
Sizing Exchanges
If your item doesn't fit, we're happy to help! Contact us at tracy@goddesscopper.com within 30 days to request a size exchange. We'll send you a free return label and ship the new size once we receive your return. Exchanges are subject to availability.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right at no cost to you — including a replacement or full refund.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Earrings and pierced jewelry (hygiene)
- Swimwear without hygiene liner intact
- Sale or clearance items
- Gift cards
- Custom or personalized items
- Items that have been worn, washed, or altered
Please get in touch if you have questions about a specific item before purchasing.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at tracy@goddesscopper.com.